Developing Confidence and Competence in Holding Difficult Conversations
Learn how to prepare and give feedback in a personalised way leading to individual improvements in performance or changes in behaviour and personal development. Supporting your team's growth and performance.
2024 Programme Dates
The programme consists of two half-day workshops:
21st Feb & 6th March
10th April & 1st May
22nd May & 12th June
5th June & 19th June
Session Times: 1.00 - 4.30 pm
Investment: £275 + VAT per participant
Why Is This Important Now?
After huge disruption to the workplace over the last couple of years, many conversations around underperformance have been deferred or ignored. But the focus is now shifting and the importance of individual alignment to goals and objectives has never been more important.
This two-part, interactive programme equips managers in small cohorts of only 6-8 delegates, with the knowledge and confidence to shake off the fear of giving direct feedback and instead feel empowered to give feedback in a personalised way that not only tackles the issue, and triggers change, but also signals a strong commitment to the growth and development of every member of your team.
Why Should Managers Attend?
Personalised approach
Develop a personalised approach to performance conversations, enriched by understanding how your values, beliefs, and behavioural style shape your communication.
Tools and tips
Gain practical tools, tips, and techniques for effective planning and gain confidence in initiating conversations that foster belonging, validating others and demonstrating active listening.
Enhance your skills
Enhance your skills through relatable experiences, action learning and exchanging perspectives. Ongoing support to embed your learning and continuously improve your practice.
"I cannot recommend this programme highly enough. It was such a worthwhile and valuable CPD programme to undertake, and I know that I speak on behalf of the other delegates who attended with me. We have benefited enormously from both the theory and the practical activities that the workshops provided."
Beth John, Regional Manager
Addysg Oedolion Cymru | Adult Learning Wales
"This programme gave me the tools and confidence to approach difficult conversations in an easier way. I now make sure that I am fully prepared, sticking to the facts that need to be addressed and if it becomes too difficult, I know I have the option to stop the meeting and to agree to hold a further meeting in the near future."
Michael J Watkins, Curriculum Manager
Merthyr Tydfil College
Who Should Attend?
This engaging and interactive programme is designed specifically for team leaders, supervisors and first line managers working in the Further Education sector and partner organisations, including those new to management but also experienced managers who may still lack in confidence around holding what they may perceive to be a ‘difficult conversations’, but who are committed to investing in the growth and development of themselves as well as every member of their team.
Programme Format
The programme comprises 2 x half day workshop, conducted remotely using Zoom.
There are 6-8 delegates on each programme, comprising managers from different institutions. Face to face sessions can be offered exclusively for a cohort in one institution, or two neighbouring institutions.
The workshops are spaced two or three weeks apart. This gap is designed specifically to allow learning to be absorbed and to give time for delegates to prepare an anonymised ‘real situation’ that they are facing. In the second session, through action learning they will leave with greater confidence and courage.
What they may have previously thought of as a difficult conversation, now becomes a courageous conversation which they are equipped to approach. Delegates also have access to an ongoing monthly support forum to continue their learning and hone their skills.
Accelerate Learning
To build even more confidence in having courageous conversations, we recommend that delegates complete the Everything DiSC Management profile in advance of attending the workshops. It offers rich personalised insight about their management style, and valuable guidance on how to adapt to meet the needs of their people. It serves as another tool to a manager's tool kit. A 30 minute introductory and insight call takes place before the first workshop enabling the individual to start applying their learning with the support of the facilitators.
Investment: £150.00 + VAT per profile.
Meet The Facilitators
Nicola Perkins FCIPD
Founder of the FE HR Hub, Nicola is passionate about supporting senior leaders and HR Professionals in the Further Education Sector. She provides HR Consultancy services across the sector and delivers Executive Coaching and training. With 16 years’ experience as an HR Director within the sector she has a deep understanding the challenges, passion and commitment that drive leaders working in FE and the crucial role that authentic leadership plays in a college’s journey to excellence. She uses a range of diagnostic tools to support acuity and adopts a pragmatic, strength based.
Emma Melrose
Em is passionate about how we connect, engage, and communicate with others to build more productive relationships in the workplace. She has operated at executive board level in senior leadership roles in large complex private and public organisations and has a firm belief that “whilst we can’t change the situation, we can choose how we respond to it”. Her approach is pragmatic, supporting individuals to own actions which are in alignment with their purpose, so that it becomes habit changing and long lasting.
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